Shipping policy

1. Packaging & Handling

Crystal is fragile, and we take that seriously.

All crystal products ship in reinforced boxes with protective interior packaging designed to prevent movement and impact damage in transit.
Metal and leather goods are packaged appropriately to their material to prevent scratching, bending, or moisture damage.

2. Shipping Costs

Shipping costs are calculated at checkout based on your location, package weight/dimensions, and selected shipping speed, unless a flat rate or free-shipping threshold is otherwise advertised on the Site.

3. Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking information to update after it's issued.

4. Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. ELW is not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address, contact us right away — we can only correct it before the order ships.

5. Damaged, Lost, or Missing Shipments

Damaged in Transit: If your item arrives damaged, contact us within 5 business days of delivery with photos of the item and packaging. See our Returns & Refunds Policy for the full claims and remedy process.
Lost Shipments: If tracking shows no movement for an extended period, or shows "delivered" but you have not received your package, contact us within 5 business days so we can file a carrier trace/claim.
We reserve the right to require photographic evidence of damage before issuing a remake, replacement, or refund.

6. Shipping Address Changes

Address changes can only be accommodated before your order ships. Once a package has been handed to the carrier, we're unable to reroute or intercept it — please contact the carrier directly if you need to redirect a shipment already in transit.

7. Holiday & High-Volume Shipping Cutoffs

As a small, solo-operated business, our shipping capacity is limited during high-demand periods. During November–December and other peak times, we publish shipping cutoff dates for guaranteed delivery by a specific date. Orders shipped after published cutoffs may not arrive before the intended date. We recommend planning ahead for gift-timed deliveries.